In July 2018 a business insured with them in Augusta, Ga rebuilt my transmission on my semi. After leaving the shop truck made on load to Miami and on the way up2 days out of the shop transmission went totally bad due to a gasket not installed properly, with was verified by 2 shops.
The repair shop put in a claim on their insurance which is Traveler's. After giving statements and details they left me stranded at a truck stop for days. Find got ok to put in shop down from truck stop and was in shop for 7 days. I ended up paying all the bills to shop and have a lot of lost revenue to my business.
Traveler's adjuster has not contacted the first time. I have to call the 800 number to get someone to call him, before he talks to me. When I do talk to him it's the same story still investigating. (What I don't know it's a pretty clear cut case).
This has put a tremendous burden on my business with both repairs and down time. Also incurred hotel, rental car, uber rides ect.