Travelers insurance is a very unethical company, they will try and intimidate anyone that files a workers compensation case against them. They will fight tooth and nail over medical treatment, including having you go to doctors of their choosing, denying you medical treatment, cutting off your payments, and sending private investigators after you.
Travelers insurance has their own private investigators and they use outside private investigators as well. Their investigators are usually white males in their 50's, most likely retired cops, but they are known to use husband and wife teams, 2 women, and father/son teams as well. A good portion of these people are overweight because they sit at home on their computer tracking your every move and eating junk food, and they eat junk food in their vehicles when they are doing stakeouts. These people are very sneaky and use illegal methods to track you, including placing GPS tracking devices on the underbody of your vehicle, tracking you by computer with your cellphone which is basically a tracking device, sending you text messages which contain a virus that allows them to read your text messages, and getting your bank account information. They have your Social Security number, your address, and your cell phone number already from the company that you work at, you will hardly ever notice their private investigators, but believe me they are watching your every move.
Travelers investigators also love Facebook, they not only get access to photo's that will destroy your case or possibly send you to jail, but they are able access what your current or future plans are and what your mindset is. They will typically create a fake Facebook account with an attractive photo that they have stolen from the internet, befriend people that they think you are friends with or people from similar backgrounds, and once they build up a bunch of friends they send you a Friend request. Once you accept them as a friend they will quickly Deactivate their Facebook account, and they will can reactivate their Facebook account at any time which will allow them to have access to your account, you can't delete them as a friend because they don't show up on your friend list, the only time that you can get rid of them is if you are logged on at the same time as they are. So don't post any pictures of yourself, accept any friend requests from people you don't know, don't tell the world of your future plans, and have the highest security settings possible on Facebook.
These people will follow you into Walmart, the grocery store, and home improvement stores to try and get a "money shot" of you lifting a case of water, carrying a bag of salt, or lifting any object that is above your doctors restrictions. Travelers investigators wear small body cameras, wear eye glasses that are actually cameras, have cameras mounted on the side of purses, and use cell phone cameras to capture video of you engaged in activities. Also, don't go golfing, swimming, play softball, go out for a jog, or weight lift at the gym, they will follow you into gym or golf course to get video of you. Watch the home improvement projects as well, they will act as if they are putting brochures into your paper box to capture video of you doing landscaping projects or roofing the house.
Their investigators will go to the same bar or restaurant as you, and try to get film of you dancing, shooting a game of pool, or will simply try and get as much information on you as possible for future use. They will act like they know people that you know, and will lie and tell you that they are retired, or work at the local factory in town, or that they live on the other side of town, most of them are bad liars and you can almost see it in their uneducated brains.
Some ways to avoid these illegal investigators include: 1.) Leaving your cellphone at home if you go somewhere compromising 2.) Not posting anything on Facebook or Twitter 3.) Staying at home as much as possible or going to private residences 4.) Bringing along somebody with you to the grocery store to lift the bags and cases of water or at least telling the bag-boy that you need help putting the grocerys into your car 5.) Having 2 cellphones: One phone for your doctor, your workplace, your attorney, and Travelers insurance sleaze ball Claims Adjustors and use the other phone for your friends, because these people do look at your text messages, track your location by your cellphone and they even have the ability to listen to your live conversations by remotely sending you a text message that contains a virus, the message usually says that you won something.
These guys are annoying but I wouldn't recommend approaching them or calling them out, it is much wiser to act as if you don't know that they are wannabe cop, this way you will know who the investigator is, and if you see the same person at multiple locations you know that they are in fact an insurance investigator. If you feel like getting back at them call the cops, or alert your states insurance commission to their tactics. After a while of no activity the claims adjustor will halt the investigation, but they will follow you in the future especially if a settlement is near. It really irks the investigators when they can't capture video of you doing anything, and it is a good feeling to know that they are dumber than you are, these investigators get upset because they might lose future business with Travelers Insurance, if they are not producing evidence it is a very good possibility that Travelers will use another investigator.
The amount of investigators that Travelers Insurance sent after me was truly amazing. It started out with just a few lonely guys that I would see every few months or so, then as the case dragged on for years, they started to pop up frequently, one guy was a hippy looking guy that wasn't very intelligent, another guy hardly talked at all and was downright weird , one guy claimed that he worked for FEDEX and even had a hat and jacket, probably from a relative. A fat guy and his weird wife started showing up, a skinny guy and his large wife started to show up, and a guy who liked to wear a nylon jacket that is very similar to an FBI style field jacket, it probably reminds him of when he was cop. When all of these failed at getting enough evidence on me, they turned to a surveillance team from another state, and there was a total of about 7 of them and they followed my every move, they had somebody on me 24 hours a day for about 2 weeks. These guys couldn't turn up anything on me either, I am sure it made them mad and hopefully the claims adjustor lost his job, it is disgusting that these guys would rather spend the money on Private Investigators than help the injured worker. I am sure that Travelers spent over $12,000 on investigators and their expenses related to following me for no good reason, this company is very profitable because they don't pay out claims and they are also reinsured for Private Investigators, so it doesn't cost them all that much, and if they can win a case here and there it pays for these investigators sleaze ball tactics. These investigators almost always have a Van, SUV, or CrewCab Pickup, it allows them to go undetected, they will even sit in the backseat occasionally to try and film you. These investigators will occasionally park on the street in front of your house, they like public parking lots also because they are hard for you to detect their presence, they will park near your vehicle to obtain video of you loading merchandise into your vehicle, and they really enjoy taking video of you mowing the grass or shoveling snow form your driveway, in the majority of cases they will send video of you doing something to your doctor so that they will lower your restrictions and they will use the evidence against you at a court hearing.
After you win your case, Travelers Insurance will still monitor your activities just not as frequently, their ultimate goal is to recover some or all of your settlement. So watch it even after you settle with them, they will still try and get into your Facebook account, and in most states your settlement can be modified for up to a year after the settlement, so keep this in mind. They will also try and pursue a criminal case against you, so keep keep everything on the D.L after your settlement, they are ridiculous and downright mean people, so I hope this information helps another injured worker.
Reason of review: Poor customer service.