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I had issues with my rental property in January 2015. A pipe in the kitchen had a slow leak and damaged my laminate flooring. My tenants caught it as soon as it was noticeable and my property management company sent some out right away.

Bobby Brammell was my insurance adjuster with Travelers. He was very slow to communicate with me and my property management company. Took his time crafting his 'letter' instead of speaking with us directly. He said my policy does not cover this kind of damage that was on going, meaning that since it was a slow leak, they would not cover any of the repairs.

How are my tenants supposed to notice something through the walls and through the floors?

I asked for an appeal to see if they would cover the damage to the floors. He took over two weeks to get back to me. Said they would not be covering any of those repairs either.

In the meantime, I had an asbestos test and it came back positive. This is something that Travelers would not cover either.

Do not waste your time and money with this company. I am still currently going through an attorney to fight them.

Reason of review: Poor customer service.

Monetary Loss: $4000.

Preferred solution: Cover my insurance claim.

Location: Phoenix, Arizona

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