Travelers Insurance CompanyComplaints and Reviews

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1.3 Based on 35 reviews
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    • Extremely friendly 1
    • In words 1
    • Initial customer service 1
  • Customers don't like
    • Customer service 5
    • Slow claims 4
    • How badly i was treated and the dishonesty of this company 3
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We recently had a pipe burst from out toilet. My wife's bathroom was flooded, part of the bedroom, all of the carpet on the stairs, part of the ceiling into downstairs was torn out, and most of the floor downstairs was ruined. A flood specialist came out, tore the ceiling out, and put up all these fans all over to try everything out. The insurance adjuster from Travelers came out and looked things over and said we should have this claim... Read more

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Post shoulder surgery 2012 travelers treating me for past 8 months. Been through testing cannot lift up my left arm or feel three fingers on left told to wait after surgery for up to 24months for feeling to come back went back to work had to leave due to severe nerve pain in arm and no strength. Now travelers says i am MMI no improvement and surgeon now says if second surgery i could end up worse than now. It took him 8months to say this.... Read more

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I was driving on a three-lane Eastern Parkway extension on Sunday, August 21st, just after 8pm. It rained a lot that evening so the roads were wet. I was approaching Dean St. and traffic was slowing down for the red light. I was making my way home to Ridgewood in Queens, and according to my GPS direction, I should expect to make a right turn onto Atlantic Ave, just a few more blocks away. I remember contemplating whether I should attempt to... Read more

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They're just a low down *** poor company. They never ever want to pay out for compensable injuries. The building you work in could fall on you and they'd fight the claim. They're the lowest of the low, and there's a special place in *** for some of their operatives and investigators.

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Kirkner sent me to the chief neurological doctor at gbmc hospital and kirkner still don't believe or that Doctor !!! Crooked Amy for sure !!

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I'm not even finished with my health as far as getting better from my injuries,,, and Amy kirkner ( case manager / nurse has been the whole problem in my case moving forward or at least trying to. She has caused all the hassles etc. to move forward and has been labeled crooked Amy !!!!

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After having insurance with Traveler's for years, our 19 year old had 2 minor accidents ($400 claim and $650 claim) over 18 months. We were told they weren't interested in renewing our insurance. We have two home owners policies and an umbrella policy with them. We had one claim on the homeowners policy in all these years as well. Told my insurance agency - move all my policies. Had Hanover for years and never had any problems - going back... Read more

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After 7 months of a post surgery shoulder therapy and orthopedic surgery 2 yrs ago. Adhesions and scar tissue wrapped around main nerve in arm . Cannot lift arm out or up nerve pain down arm cant even put on bra or do my hair travelers says ive reached mmi and im out .unbelievable been out of work since may 2016 . Sent to 2drs who did not even examine my arm one said I wouldn't let him??? Had witness with me ???? Tape every appointment ... Read more

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My husband requires a lot of physical therapy due to the injury he sustained at work, I won't say what injury for the fact of keeping this anonymous, it'll be pretty evident who I'm talking about. But their preauth doctor continually says that my husband doesn't need to the treatment that his 3, not one, 3 doctors say he need. He's being treated like he slipped and fell, or that his injury is just a broken arm when in fact his arm is shattered... Read more

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I had business insurance with Traveler's for 8 years. We got our bill for last year and paid then suddenly a couple of months go by and they send another bill for $1000. They decided because our sales had gone up so must our insurance. It's one thing to raise someone's rate at the beginning of the year but to give somebody one bill and then suddenly change your mind and add on another grand after 2 months? That is beyond unacceptable. I... Read more

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