Travelers Insurance Company Complaints and Reviews

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  • Aug 06, 2014
  • Travel
  • Ineffective Household Insurance
  • 825
  • REVIEW RATING 5/5

i have busted pipe that caused leaks on the floor, walls and ceilings. initially, i did not call travelers because i wanted to fix the problem by repiping my house. when my plumber opens the walls and ceilings, he found water damage so the damage to my house was bigger than i thought. because of this, i called travelers to file a claim. the adjuster came to my house after 3 days of filing the... Read more

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  • May 23
  • Auto Insurance
  • Denver, Colorado
  • Car Insurance
  • 8
  • REVIEW RATING 3/5

I called Travelers to get assistance on what to do to find out where the leak was coming from. The customer service rep on phone line was very pleasant, BUT when it came time to deal the the local area representative all communication was cut short. He was very rude and insisted that it was not a covered issue. Two days later with more water coming in I called again to ask why I could not get... Read more

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Had water damage to floor and paneling a few weeks ago. Adjuster Gavin Coley refuses to add cost of upper kitchen cabinets. Yet was willing to give allowance for undamaged floor. This is ambigious to me, who wants 1970 cabinets mixed with 2015 cabinets? Feel that Travelers is not looking out for my home. Have had zero claims in 22 years with Travelers. Janet C. Add comment

  • Apr 02
  • Property Insurance
  • Buffalo, New York
  • Homeowners Insurance
  • 26
  • REVIEW RATING 4/5

Contact person Jim Cox from Buffalo office. Litany of misleading practices in consideration to filing proprerty damage @ 46A Foxberry Dr, Amherst,N.Y.. Condo carries Master Travelers insurance and I as unit carry the same , I believe conflict of interest is effecting judgment in processing 3 claims reported in(1) Feb,16,2015, ceiling water damage(Jim Kirtize claim adjuster? This water damage is... Read more

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Had to deal with the Travelers work comp division in Indiana. 3 mos later still waiting on more than half my money. Cant ever get a call or e-mail back. Awful customer service and a poor excuse for an insurer. Add comment

  • Apr 01
  • Property Insurance
  • Phoenix, Arizona
  • Homeowners Insurance
  • 40
  • REVIEW RATING 4/5

I had issues with my rental property in January 2015. A pipe in the kitchen had a slow leak and damaged my laminate flooring. My tenants caught it as soon as it was noticeable and my property management company sent some out right away. Bobby Brammell was my insurance adjuster with Travelers. He was very slow to communicate with me and my property management company. Took his time crafting his... Read more

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I did board up service for a customer that had a car run through the storefront windows of his business we're on six months being boarded up the company Travelers Insurance paid $2000 which a thousand was bored up $4100.00 job what kind of joke is this I would suggest to go to a different insurance company if you want to be insured properly Add comment

  • Mar 23
  • Auto Insurance
  • Tulsa, Oklahoma
  • Insurance Claim
  • 1
  • 1
  • 66
  • REVIEW RATING 3/5

Travelers took forever to contact me and then told me to get an estimate, which I did. They said they would cut me a check and I could then get my car repaired. Tried to take the car in on Thursday when the repair shop was not busy and was told it had to be in on a Monday only as that was the only day that they would rent me a "loner" car. Went in next Monday and was given a small used car... Read more

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My car was parked and was hit by an insured from travelers and they are taking forever to take responsibility! They won't even give me a renal car until they take responsibility and my car is unsafe to drive! Add comment

  • Jan 18
  • Property Insurance
  • Chattanooga, Tennessee
  • Homeowners Insurance Claim
  • 265
  • REVIEW RATING 5/5

I have Travelers Homeowners and Auto. I haven't used the plan at all. I used it when my water heater and furnace went out due a flood in the basement. The adjuster came and measured my home for square footage and reviewed other area which had nothing to do with the claims. Two days later, she called to say my claims were denied. I never experience this method before. I was told it was denied... Read more

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  • Jan 11
  • Travel
  • Akron, Ohio
  • Travel Insurance
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

I canceled my insurance with your co. In june. And you are harassing me on this insurance aduit. Asking me for tax info that you never ask for when i had insurance with you. Also you turned this over to collections after i call you and told you i was working with you. JAK Services 330 687 1790 Read more

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