Travelers Insurance Company Complaints and Reviews

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  • Aug 06, 2014
  • Travel
  • Ineffective Household Insurance
  • 912
  • REVIEW RATING 5/5

i have busted pipe that caused leaks on the floor, walls and ceilings. initially, i did not call travelers because i wanted to fix the problem by repiping my house. when my plumber opens the walls and ceilings, he found water damage so the damage to my house was bigger than i thought. because of this, i called travelers to file a claim. the adjuster came to my house after 3 days of filing the... Read more

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  • Jun 26
  • Auto Insurance
  • Houston, Texas
  • Car Insurance
  • 9
  • REVIEW RATING 4/5

I called to get a quote for my son she gave me the price and told me he had to be added since he lives with me and just got his license just because he got his license doesn't mean I have no other choice to find different insurance I am a single mom can't afford 4000 a year the told me I have 30 days to respond go with that price or another company it's USA how can they think they can put him on... Read more

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MY JOB HAS THIS INSURANCE COMPANY FOR WORKMANS COMP... AND THEY SUCK... BEEN INJURED 2 MONTHS AND HAVE NOT CLEARED ME FOR SURGERY YET... TOLD ME THEY HAVE TO SEND THE DOCTOR A LETTER TO ASK HIM IF I REALLY NEED SURGURY... A FRICKING LETTER!!! ARE U KIDDING ME!!! ITS 2015!!! U CANT CALL THEM!!! I CANT WAIT TILL THIS LAWYER CALLS ME BACK!! Add comment

  • Jun 07
  • Property Insurance
  • Mobile, Alabama
  • Homeowners Insurance
  • 25
  • REVIEW RATING 3/5

If you have a policy with this company, I would suggest that you keep a close eye on your property coverage amount. My home is appraised at around $120K. The insurance needed to cover my dwelling is at around $186K. This is where it started out. Looking at my policy today, they have managed to secretly bump my dwelling coverage to $223K. This caused my premium to DOUBLE! Now, they don't just go... Read more

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  • May 30
  • Property Insurance
  • Albuquerque, New Mexico
  • Roof Damage Coverage
  • 17
  • REVIEW RATING 3/5

travelers is a crafty name for denying coverage. My roof was damaged by wind but the roof was basically brand new. They would not cover the water damage from leaks caused by the wind damage. Therefore three separate contractors recommended repairing the wind damaged areas and use the rest of the ins money to repair inside water damage. This was done at great expense to myself. Several years... Read more

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  • May 23
  • Auto Insurance
  • Denver, Colorado
  • Car Insurance
  • 31
  • REVIEW RATING 4/5

I called Travelers to get assistance on what to do to find out where the leak was coming from. The customer service rep on phone line was very pleasant, BUT when it came time to deal the the local area representative all communication was cut short. He was very rude and insisted that it was not a covered issue. Two days later with more water coming in I called again to ask why I could not get... Read more

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Had water damage to floor and paneling a few weeks ago. Adjuster Gavin Coley refuses to add cost of upper kitchen cabinets. Yet was willing to give allowance for undamaged floor. This is ambigious to me, who wants 1970 cabinets mixed with 2015 cabinets? Feel that Travelers is not looking out for my home. Have had zero claims in 22 years with Travelers. Janet C. Add comment

  • Apr 02
  • Property Insurance
  • Buffalo, New York
  • Homeowners Insurance
  • 39
  • REVIEW RATING 4/5

Contact person Jim Cox from Buffalo office. Litany of misleading practices in consideration to filing proprerty damage @ 46A Foxberry Dr, Amherst,N.Y.. Condo carries Master Travelers insurance and I as unit carry the same , I believe conflict of interest is effecting judgment in processing 3 claims reported in(1) Feb,16,2015, ceiling water damage(Jim Kirtize claim adjuster? This water damage is... Read more

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Had to deal with the Travelers work comp division in Indiana. 3 mos later still waiting on more than half my money. Cant ever get a call or e-mail back. Awful customer service and a poor excuse for an insurer. Add comment

  • Apr 01
  • Property Insurance
  • Phoenix, Arizona
  • Homeowners Insurance
  • 50
  • REVIEW RATING 4/5

I had issues with my rental property in January 2015. A pipe in the kitchen had a slow leak and damaged my laminate flooring. My tenants caught it as soon as it was noticeable and my property management company sent some out right away. Bobby Brammell was my insurance adjuster with Travelers. He was very slow to communicate with me and my property management company. Took his time crafting his... Read more

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I did board up service for a customer that had a car run through the storefront windows of his business we're on six months being boarded up the company Travelers Insurance paid $2000 which a thousand was bored up $4100.00 job what kind of joke is this I would suggest to go to a different insurance company if you want to be insured properly Add comment

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